Most media interviews that don't work out the way a spokesperson had hoped can be traced back to one simple truth. That way too many people treat media interviews like their other day-to-day conversations. I can talk about this for hours but here's a quick, one-minute hit on my favourite topic.
You've seen it a million times on shows like CSI, Cold Case, Law & Order and NCIS. They cut away from a commercial and suddenly, you're transported to the interrogation room. It's just a table, a few chairs and a one-way mirror. But this is a room with a lot of baggage. Before anyone says a word, the power dynamic is already well established. There's no doubt about the fact that...
Read MoreI did a talk in January on the importance of doing videos for your business. For years, I've been telling companies and clients this but I refrained from doing it for my own business. The biggest reason is that it's outside my comfort zone. I prefer to be the guy behind the camera. But I asked everyone in that room to create a video and I promised to do one myself. So here it is. If I had to do just one video, this had to be the topic. Persistence. I truly believe that's the main reason I've had any degree of success in building a business over the past 14 years. The link to the video is in my bio. Thanks for watching and please share it with anyone who needs a nudge or a kick in the butt to pursue their goals.
Read MoreBeing asked to prepare a company's spokespeople to deal with the media is a huge honor and it's a big responsibility. One way or another, as a media trainer, your ability (or inability) to coach these people will impact the quality of their company's media coverage, their brand and, to an extent, their professional legacies. Because there's so much riding on the outcome of your media training program, if you're serious about preparing your executives to deal with the media as effectively as possible, you need to stay away from media training 'tourists'...
Read MoreI know what some of you are thinking: "Snapchat is for kids. It's not for businesses. And it's certainly not for our business." It's funny. That's what a lot of marketing types were saying about Facebook back in 2010. Six years later, virtually every company has a presence on Facebook and the platform generated $17 billion in ad revenue last year.
There's a huge and relatively new marketing opportunity on Snapchat right now. They're called 'On-Demand Geofilters'. These filters are essentially location-based ads for brands, businesses, events and individuals. They're cool, the engagement levels with users are high and (for now, at least) they are a very, very cost-effective way of promoting your brand.
Read MoreIf your organization is still sitting on the sidelines when it comes to creating and sharing video content, you need to understand that you're missing out on one of the single most effective communication platforms available. Don't just take my word for it. Consider this:
One of the biggest errors spokespeople make is giving the journalist way too much control over the interview process. Yes, the reporter gets to ask the questions. But that doesn't mean you should hand over 100% control of the exchange to them. If you do, I guarantee that you will be disappointed with your media coverage over the long term. Instead of asking you to participate in a media interview, imagine the reporter asked you to go on a car ride.
Read MoreWhat separates a good media spokesperson from a great one? It's all about the level of control they have over the quotes that end up in the story.
Read MoreThere are a lot of media coaches out there who like to push the idea that reporters are the bad guys. It’s a training approach founded on fear. It’s also (in my opinion) based on a false premise. It’s counterproductive. And it prevents spokespeople from understanding how they should really be approaching media interviews.
Read MoreEvery year, associations spend millions of dollars trying to convince news outlets to cover their stories. The majority of these pitches suffer the same fate: deletion. With a few small changes, however, you can significantly increase your odds of getting a reporter's attention and providing you with the media coverage you're seeking.
Read MoreAny dental offices that is ignoring social media in a 2016 world is leaving tremendous value and potential revenue on the table...
Read MoreThis year marks my 20th anniversary of getting into the corporate communications business. But before making the leap into the corporate world, I did work as a journalist for a few months. I was going through some old things recently and found this article, which was the first freelance story I had published after getting my journalism degree. It was published 20 years ago this week in a short-lived newspaper called The Forest City News, based in London, Ontario. It tells the story of a great Canadian who passed away in 1998. And two decades and millions of words later, it's probably my favourite thing I've written to-date...
Read MoreThis usually goes down in one of two ways:
Municipal leaders, particularly mayors, have been in the headlines in Canada this past few years for a wide variety of reasons - some positive and others, well, not so much. Toronto Mayor Rob Ford has to take the prize for the sheer amount of media coverage, but virtually all of that media coverage was negative. Michael Applebaum resigned as ...
Read MoreJust in case you're not completely sick of year-end or top 10 lists yet, here's a quick rundown of The Art of the Great Media Interview's top 10 posts of the past year based on numbers of web views and social sharing stats:
Read MoreI received a tweet yesterday from @AntoineSarpong in the PR program at Centennial College asking for advice for PR and communications grads. Getting that first job in your chosen profession can be a big source of anxiety. I wanted to reply with something a bit longer than 140 characters. So here, in good old long form, is my advice for the PR and corporate communications grads of 2013:
Read MoreRob Ford and his brother Doug launched an ambitious media blitz last week to hit back at critics. But how effective was their strategy? I had a chance to chat with Elissa Freeman of Canada.com a few days ago to give her my two cents about Rob Ford's PR strategy (or lack thereof). Other PR folks who weighed in with their opinions were Jodi Echakowitz of Echo Communications and Diana Conconi.
You can read the article here. Thanks to Elissa and Canada.com for asking me to participate.
Read MoreThanks to the six-month long Crackgate scandal and the ensuing media coverage Toronto Mayor Rob Ford is one of the most recognizable people in the world. Ford has become a running segment on The Daily Show. He's been ridiculed by David Letterman, Jay Leno, the Jimmies (Kimmel and Fallon), Howard Stern and Saturday Night Live. It seems like the whole world is talking about Toronto's mayor. But is there an objective way to see how big the Rob Ford story really is?
Read MoreAnother day, another media circus around Toronto Mayor Rob Ford. CBC reporter Steven D'Souza just posted this Vine video of one of the Mayor's aides physically shoving reporters out of the way. As you can see from the video, this is pretty aggressive stuff. D'Souza said in a later tweet that the shoving was much worse inside the office area.
Read MoreMayor Rob Ford is (once again) dominating news headlines after Toronto Police announced they have a copy of the infamous cellphone video from last May. But just how big is the Rob Ford story? To give you an idea, here's a Google Trends comparison of worldwide news search volumes over the past 30 days. To put the media attention around the Rob Ford story in context, I wanted to compare search volumes around other big names in the news this month...
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