5 mistakes PR pros make when pitching journalists

/
5 mistakes PR pros make when pitching journalists

Guest post by Carly Weeks, health reporter with The Globe and Mail.

If you were applying for a job and spelled the contact person's name incorrectly, inserted the wrong organization name in the cover letter or didn't have any of the qualifications specified in the job posting, you probably wouldn't be surprised if you didn't get called for an interview...

Read More

How David Stern should have answered Jim Rome’s loaded/repeat question

/
How David Stern should have answered Jim Rome’s loaded/repeat question

Whether you’re a school teacher or the Commissioner of the National Basketball Association, your approach to media interviews should include a sound strategy for handling loaded and repeat questions. Last week, NBA Commissioner David Stern gave us a not-so-friendly reminder...

Read More

Some questions about the Wal-Mart, Mercury Public Affairs incident

/
Some questions about the Wal-Mart, Mercury Public Affairs incident

Yesterday, Gawker published a story about a young woman they referred to as a 'PR flack' who was fired for posing as a reporter in order to spy on a pro-labour group's closed meeting. If you're not familiar with the story..

Read More

Rob Ford: Media relations bully and soon-to-be one-term mayor

/
Rob Ford: Media relations bully and soon-to-be one-term mayor

Rob Ford is on his way to becoming a one-term mayor. And one of the biggest reasons he'll lose any future election bid is his staggeringly awful handing of the media. Mayor Ford has shown on numerous occasions that he has little time or respect for the media (outside...

Read More

How media interviews are like American Idol

/
How media interviews are like American Idol

Love it or hate it, American Idol has introduced the music-buying public to some very talented performers that, but for the show, might have remained in obscurity forever. At the same time, however, the popular show has served as a venue for some of the most hideous, offensive musical disasters ever to be seen on television...

  

Read More

How to finish your next media interview in 5 minutes or less

/
How to finish your next media interview in 5 minutes or less

Many spokespeople treat a media interview like a job interview. They sit there passively like a job applicant while the reporter asks question after question after question. The person being interviewed is like a human piñata, getting whacked with questions for 10, 15, even 20 minutes at a time. The result?

 

Read More

Christine O'Donnell breaks 3 media relations rules in 60 seconds

/
Christine O'Donnell breaks 3 media relations rules in 60 seconds

Last November, Christine O'Donnell gave late-night talk show hosts a gift in her 'response to accusations of witchcraft' TV spot. Yesterday, she reinforced her inability to handle the media by walking out of an on-camera interview with CNN's Piers Morgan...

Read More

Orillia mayor tries to put the local media in his inbox

/
Orillia mayor tries to put the local media in his inbox

It seems the Mayor of Orillia, a city here in Ontario, has had enough of those bothersome phone calls from the media. Mayor Angelo Orsi announced yesterday that he is no longer accepting phone calls from the media. A memo from the mayor's office to the media stated that "all media questions are required to be in writing and e-mailed to Orsi". His rationale for the move? "This approach helps me keep track...

Read More

AHS CEO loses his high-paying job because of a cookie

/
AHS CEO loses his high-paying job because of a cookie
That was one expensive cookie... In November, Alberta Health Services President and CEO Stephen Duckett was leaving an urgent meeting about a crisis in provincial emergency room care when he was approached by a reporter from CTV. While the camera was rolling, the...
 

 
Read More

Spokespeople need to be ready for the media's tough questions

/
Cnn In our media training sessions, we tell participants that 90% of the success of a media interview is determined before the reporter asks their first question. It's in the homework you do to prepare for the interview. It's finding out the focus of the interview, researching the reporter's past stories on the topic, developing strong key messages and anticipating the questions you'll be asked (especially the 2-3 nightmare questions you hope you never get asked).
 
Going into a media interview unprepared is risky. Doing it on CNN is downright dangerous. Recently, Texas legislator Rep. Debbie Riddle appeared on CNN's 'Anderson Cooper 360' to talk about 'terror babies' - a supposed threat in which terrorist organizations send pregnant women to the US to have their children who would be US citizens, but who would be trained abroad to be terrorists and could return to the US without raising suspicion.
 
When Cooper asked for evidence about the controversial claim, Riddle alluded to conversations with 'former FBI officials'. Unsatisfied with her response, Cooper asked her several more times for evidence of these plots, saying that claims of this magnitude warranted proof. As the reporter continued to press, Riddle became visibly uncomfortable and finally said, "When your folks called me in the preliminary [interview]...they did not tell me that you were going to grill me for this specific information that I was not ready to give you tonight. They did not tell me that, sir." You can view the interview here.
 
The Lesson: Before your media interview, anticipate questions -- escpecially the bad ones. Take a few moments during your preparation to play the role of the reporter and think of the hardest questions you would ask yourself. Ask trusted colleagues to think of some difficult questions too. Then, figure out how you're going to address those questions if they come up in the interview. In most cases, those questions will never see the light of day. But if they do, at least you'll be prepared.

Note: This story is taken from our 'Manage your Message' e-newsletter. To get your own copy sent to your inbox each month, sign up here.

Read More

Rob Ford's CBC Radio gravy train wreck

/

Rob ford picture Rob Ford, the mayor-elect of Toronto, is no stranger to the media. In fact, he's done hundreds of interviews in the past year alone, driving home his message about stopping the 'gravy train' of wasteful spending at City Hall. But none of those interviews was as baffling as the national radio interview he granted to CBC just one day after his resounding victory.

 
If you haven't heard the interview yet, you really need to hear it for yourself. As Carol Off, the co-host of CBC's 'As It Happens' starts asking him questions, Ford ignores her and starts barking at someone on the football field (he's a football coach and conducted the interview during a team practice). He does this several times. You can almost hear the host's irritation level rising as the interview progresses. Ford then gives a few stock quotes about cost-cutting, then says he has to go and abruptly ends the interview.
 
The Lesson: Where to begin? I'm probably going to miss a few, but let's take a crack at it, shall we? First, avoid scheduling a national radio interview for a time when you know you're going to be standing in the middle of a windy field on a cell phone (yes, the interview time had been arranged in advance and agreed to by Ford). Give the interviewer your undivided attention. Avoid yelling at others while conducting a media interview. When you have an opportunity to speak to the entire country, use it to deliver your most important messages to your most important audiences. Thank the people who voted for you. Assure those who didn't vote for you that you'll work to earn their trust. Whether or not his behaviour in the CBC interview was deliberate (Ford reportedly has a dislike for the national broadcaster), it represents a real lost opportunity. 

Note: This story is taken from our 'Manage your Message' e-newsletter. To get your own copy sent to your inbox each month, sign up here.

 

Read More

Pat Burns, Facebook and the Hockey Hall of Fame

/
Burns Recently, we told you about the social media campaign we started to get former NHL coach Pat Burns inducted into the Hockey Hall of Fame in 2010 (Burns has terminal lung cancer). Over the course of a few weeks, more than 70,000 people joined the group, helping to generate extensive media coverage for the cause.
 
The Hall announced their 2010 inductees in late June and to the amazement of many, Burns was not included in this year's class. His omission generated a significant amount of negative media coverage for the Hockey Hall of Fame. Here's a sampling:

A big thanks goes out to all of the reporters across North America who supported this campaign from its earliest days and who took the HHOF to task for this bewildering error in judgment. I owe each of you a cold beer. Email me if you'd like to collect.

Burns will be inducted some day. But instead of making the speech himself, it will likely be his wife or one of his children. That's a shame. The HHOF missed a great opportunity to do the right thing for one of their own. Here's hoping the former coach is still with us in 2011 when we try again.

*        *        *

Note: This story is taken from our 'Manage your Message' e-newsletter. To get your own copy sent to your inbox each month, sign up here.


Read More

The wrath of Grapes...

/

Quick follow up to yesterday's post about the brain surgeon who attacked Don Cherry as a way to get his story about head injuries in hockey in the media. It has only been one day but the payback has started to roll in. Check out Bruce Dowbiggin's story today in The Globe and Mail. 

And this link has an audio clip of Don Cherry refusing to do a radio interview on the topic. Warning - multiple expletives....

Coach's Corner should be more entertaining than usual this Saturday night.

Read More